1. Why does The Lensic need donations? Doesn't it make enough on ticket sales to support itself?

With the high costs of delivering quality programming, nonprofit performing arts theaters like The Lensic are simply unable to fund operations through ticket sales alone. The Lensic depends on memberships and donations to fund our programs—from artistic performances to educational events that serve more than 14,000 students each year—and to maintain our state-of-the-art sound and projection systems. The Lensic uses its donations efficiently, and we’re proud of the high marks we’ve received for our operations. In 2017, for the second consecutive year, The Lensic earned the highest rating possible—Four Stars—from Charity Navigator, the country’s premier independent charity evaluator. Charity Navigator evaluates the effectiveness of nonprofits—how efficiently they use their donations, how committed they are to accountability and transparency, and how well they sustain their programs and services over time.

2. How many performances does the Lensic offer each year?

Each year, The Lensic showcases local, national, and international talent in more than 200 performances, from concerts and theater to dance, film, and literary events. Many of the events are produced and presented directly by The Lensic (through our Lensic Presents program) or by The Lensic in collaboration with other organizations. Other events are presented by community groups, which come to the theater through our Community Sponsorship program. We are also the home for groups like the Santa Fe Symphony, the Lannan Foundation, and Aspen Santa Fe Ballet.

3. What's the best way to know what's going on at The Lensic?

The Lensic website, Lensic.org, and the events calendar at TicketsSantaFe.org have the most current information about upcoming events. You can also subscribe to our free Lensic eNews for periodic updates. Watch for our ads in Pasatiempo and the The Santa Fe Reporter, too.

4. Why do the ticket service fees add so much to the price of my tickets? What do those fees cover, anyhow?

Tickets Santa Fe is a non-profit community box office. Service charges on tickets are used to support programming and to fund box operations, which include our ticketing computer systems, ticket stock and envelopes, and box office staff salaries. 

5. It's sometime difficult to get to the box office during the time you're open. Could you offer longer hours?

At this time, we are unable to change the box office hours. The Tickets Santa Fe at The Lensic box office is open regularly Monday through Friday from 10 am to 4 pm and on Saturday from noon to 4 pm. On evenings when performances are scheduled, the box office remains open until showtime.

6. Do you have special services for handicapped or hearing-impaired patrons?

Accessibility for all patrons is a priority at The Lensic. We offer both wheelchair accessible seating and companion seating for all events. Please call the box office to purchase your tickets at 505-988-1234 and let our box office staff know you’ll need special assistance.

We offer free wireless assisted listening systems for members of our audience who have hearing impairments. You can request these from an usher upon your arrival. There is also an wheelchair accessible restroom in the main lobby.

7. The seats in the balcony have very little knee room. Can that be fixed?

The seats in the theater can't be reconfigured. But when you buy your tickets, tell a member of the box office staff that you’ll need extra legroom, and they’ll help you select seats that work for taller patrons.

8. I'd like to be a volunteer usher at The Lensic. How do I apply?

Our Ambassadors program is so popular that we don’t have any openings at this poin. If you'd like to add your name to our waiting list, please contact Community Relations Director Connie Schaekel at [email protected] or 505-7050, ext. 1210. Thank you for your interest!

9. I can't imagine life in Santa Fe without The Lensic. What can I do to make sure it's always here?

Become a member (click here for details on individual membership, and here for details about business membership) at whatever level of support you can afford. You can make an annual contribution of as little as $50 to become a Friend, or donate $1,000 to join our Leader group. Members at the $100 and above levels enjoy presale Lensic Presents ticket access. Memberships at every level entitle you to special member benefits, but the most valuable benefit of all is helping ensure that The Lensic remains a vibrant part of the Santa Fe community for many years to come.

10. Does The Lensic have a policy regarding perfumes?

Excessive perfumes, colognes, or scents are not permitted at The Lensic, as it may negatively impact the experience of other patrons.




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